First, please verify that your purchase includes a digital copy code, usually called out in the front or back of the packaging. If your purchase did include a digital copy code, please check that you are entering the correct characters; some letters and numbers look similar and use of incorrect characters may be causing the error message. For example, B vs. 8, S vs. 5, 0 vs. O, I vs. 1 and W vs. VV. Please check the insert for further details.
If you are still receiving an “Invalid Code” or any other error message, please contact us for assistance.
Please include the following information:
- Your name, email-address, country of purchase.
- Was your code misplaced, missing / illegible or invalid?
- If your code was invalid, what is your invalid code?
- The UPC number located under the barcode on the original manufacturer packaging.